EA
Eugene A
1 reviews | Active since Jul 2012
26 May 2015, 18:10
two years to stop debit orders after cancellation
I have emailed and called literally more than a 100 times to sort this out. <br> My contracts were cancelled yet you keep debitting and billing me.<br> Even your lawyers(that you handed me over to) agree that you are wrong. <br> <br> I can't get feedback, return on emails or an appointment form anyone at MTN to resolve this. <br> <br> TWO YEARS, people. What is your excuse?
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Replies (1)
MTN South Africa's replyOfficial
03 Jun 2015, 13:09Hello ealberts,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, please forward me all correspondence that you received from our offices. Once received we can investigate and resolved this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, please forward me all correspondence that you received from our offices. Once received we can investigate and resolved this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply03 Jun 2015, 13:09
Official
Hello ealberts,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, please forward me all correspondence that you received from our offices. Once received we can investigate and resolved this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, please forward me all correspondence that you received from our offices. Once received we can investigate and resolved this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***