Two years of ongoing incompetence...

<p>During December 2014, I have down graded from Topup 750 to Topup 550. At the same time my account was tranferred from Nashua Mobile to MTN. Now, two years later and many queries to MTN, I am still billed for the topup 750. I phoned, e-mailed (with return emails promising feedback within 48 hours) and even went to MNT Head Office in Roodepoort. Every time I'm promised to have the matter resolved within 7 days. I NEVER hear from MTN again unless I contact them. Then tey know nothing about the query or the person who assisted me left the company. TWO YEARS AND A SIMPLE QUERY CANNOT BE SOLVED!!! This is a perfect example of a huge company who struggles with INCOMPETENCE. What would be easier than getting the signed contract and see what is going on? Even that seems too much work and therefore the matter stayed unresolved for two years. I know I'm wasting my time to list MTN on this site because they will still not contact me to resolve this matter. Maybe it is time for a lawyer to take this matter over, as I have proof of the numerous times I've contacted MTN. A warning to the people out there... STAY AWAY FROM MTN... THEY TAKE MONEY FROM YOU ON A MONTHLY BASIS WHICH DOES NOT FORM PART OF YOUR CONTRACT. R200 per mont over two years means R4800-00 that was ****** from me. Proof me wrong MTN... In my opinion you are nothing but *********** *******!!!!</p>