1 reviews | Active since Oct 2016
TWO WEEKS SUBMISSION OF CLAIM NO REPLY FROM MTN INSURANCE
<p>I am a customer in need of a phone as soon as possible and MTN on their automated email they had said it would take five working days to get back to mer egarding my claim.To date is has been 10 working days and 14 counting with no contact what so ever from MTN.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Insurance division to assist in providing an update on claim status . A call back will be done tomorrow to advise accordingly.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Insurance division to assist in providing an update on claim status . A call back will be done tomorrow to advise accordingly.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the matter has been escalated to the insurance department supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the matter has been escalated to the insurance department supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***