Two weeks still not resolved...
I have been trying to get MTN to reimburse for the last 2 weeks on Twitter. They just not willing to assist. I canceled my data bundle with the self help options they gave me in December. They kept on billing me till now. After asking about it they say they cant reimburse me because only confirmed that its canceled when I asked about it. I didn't have the data from December they kept billing me for the 2GB data bundle. Great service MTN.
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MTN South Africa's replyOfficial
08 Mar 2018, 14:48Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
The 2GB service was removed, the account will be credited for the charges on the January and February invoice.
The system already passed a automatically credit on the un-billed invoice for March 2018.
Kind Regards,
Alice van der Merwe
MTN Complaints Analyst
Best regards,
MTN South Africa's reply08 Mar 2018, 14:48
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
The 2GB service was removed, the account will be credited for the charges on the January and February invoice.
The system already passed a automatically credit on the un-billed invoice for March 2018.
Kind Regards,
Alice van der Merwe
MTN Complaints Analyst
Best regards,