MB
Melissa B
1 reviews | Active since Jun 2015
10 Nov 2017, 09:09
two weeks later and my number is still not ported !!!
I received my new sim cards from MTN about two weeks ago , it was a mission to get them acitivated but finally that was done. I then informed the consultant that I would like to port my current number from FNB mobile to Mtn and I was given the sms details. I have sent the details over 15 times now and my number is still not ported !! What the hell is going on I have only been with MTN for two weeks but the WORST AND I MEAN WORST SERVICE EVER !! you cant get hold of anyone , I dont have the cellphone number for the new sim issued to me by MTN contracts so I cant enter it to be transfered to a consultant
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Melissa B's updateReviewer Update
10 Nov 2017, 10:21Please get someone that knows what they are doing to phone me back i just phoned this number and the guy keeps telling me to buy a new simcard !!! The simcard is not bought it was sent by MTN on contract already loaded with airtime from MTN and I want to port my FNB number to this card I have said this since the offer of the contract ! I have been trying to port my number since 1 November 2017 at first the sms read i need to sms from an exciting sim or active sim. I phoned your porting department back and was told my card wasn't activated that is why it didn't work he activated my card and I have been trying since then Wednesday , thursday , friday , Sunday and yesterday again. Sim number ********** 165. I want to port my current number ********** 762 which is on FNB mobile to this MTN sim.
MB
Melissa B's update10 Nov 2017, 10:21
Reviewer Update
Please get someone that knows what they are doing to phone me back i just phoned this number and the guy keeps telling me to buy a new simcard !!! The simcard is not bought it was sent by MTN on contract already loaded with airtime from MTN and I want to port my FNB number to this card I have said this since the offer of the contract ! I have been trying to port my number since 1 November 2017 at first the sms read i need to sms from an exciting sim or active sim. I phoned your porting department back and was told my card wasn't activated that is why it didn't work he activated my card and I have been trying since then Wednesday , thursday , friday , Sunday and yesterday again. Sim number ********** 165. I want to port my current number ********** 762 which is on FNB mobile to this MTN sim.
MB
Melissa B's updateReviewer Update
27 Nov 2017, 14:33It is now 17 days later NO -ONE from Mtn has even bothered to call me to try and resolve this matter. I now have 3 simcards and one phone how the hell am i supposed to use them. I need airtime and data on Mtn simcards to move to one simcard then i need to do a simswap from fnb mobile to mtn to use my current number , I have tried porting my number endlessly ??? Why is this so hard ??? I told the sales consultant this , then the person activating the card then the person who rica'd the cards ?
Where is your customer follow up ? Did you receive the package , is everything ok .... MTN does not care just make sure you pay the invoice end of the month !!
MB
Melissa B's update27 Nov 2017, 14:33
Reviewer Update
It is now 17 days later NO -ONE from Mtn has even bothered to call me to try and resolve this matter. I now have 3 simcards and one phone how the hell am i supposed to use them. I need airtime and data on Mtn simcards to move to one simcard then i need to do a simswap from fnb mobile to mtn to use my current number , I have tried porting my number endlessly ??? Why is this so hard ??? I told the sales consultant this , then the person activating the card then the person who rica'd the cards ?
Where is your customer follow up ? Did you receive the package , is everything ok .... MTN does not care just make sure you pay the invoice end of the month !!