two weeks have passed and still not a word

its been two weeks and still no word about my insurance claim while i wait impatiently without a phone and miss out on important calls and not even the decency to offering a courtesy phone in the mean time. <br> <br> i submitted a claim form on the 20th of February 2015 and till this day i have not heard a word from MTN as to what is happening with my claim. i had to visit the MTN branch that had assisted me with filling and submitting the claim to do a follow up, only to find that i was not even allocated a reference number for my claim which i only received on Monday, the 2nd of March and still no word from the claims department. to make matters worse i was not even offered a courtesy phone for the time that MTN is taking to process my claim and when i call the MYN claims line they say the have not yet received my claim.<br> <br> i would not have written this here had your website allowed me me to submit my complain but it showed me a cross \X"where i had filled in more than 2 but less than 500 characters"