tM
timothy M

1 reviews | Active since Jul 2011

19 May 2015, 09:16

two weeks cant get through MTN

Hellopeter<br> <br> MTN is absolute *******, how can I take two weeks trying the call centre for MTN insurance and MTN. I need to cancel my insurance for my contract that expires next month and also cancel my contract with MTN that expires next month. I am very much disturbed by MTNs failure to respond to the calls. What is happening at MTN?? Is this the service that you give to your customers?? this is utterly disgusting and should not be expected by a telecommunication company<br> <br> regards<br> <br> Timothy

0
Replies (1)
MTN South Africa
MTN South Africa's reply27 May 2015, 00:47
Official
Hello mutya1979,

We are truly sorry for the breakdown in service and for the delayed response to your post.

We have now escalated the matter directly to the management team within our Insurance Department, we've requested that you be contacted and the policy be cancelled as per your request.

We can confirm that our call centres are currently closed due to industrial action. Once again we do apologize for the delayed response.

Regards
Tim
MTN Complaints Management Team: REQ:***

Best regards,