Two weeks and still no phone

<p>I'm really getting sick and tired of this non existent service at the Newcastle mall mtn branch!</p> <p>I'm eligible for an upgrade on my current contract. Two weeks ago i went to order a Sony Xperia M5 at the Newcastle mall mtn, the lady that helped me told me that my phone will be here in a weeks time. <br />I returned to the branch last week thursday then to be told by THE SAME LADY, that helped me the pervious week, that she doesn't know when my phone will be here. <br />I came to the mall twice this week just to be greeted by a closed door that had a sign on it saying: "Out for lunch". <br />Today I phoned the mall branch twice whereby there was ABSOLUTELY NO ANSWER. It just kept on ringing. I then phoned the harding street mtn branch to hear if they have an alternative number or if they maybe have stock of the m5. <br />I was then told that they do not order the m5 anymore as it is discontinued. <br />So here are my following issues: <br />1. Why do your staff promise me that the phone wil be here in a weeks time just to tell me the next week they're not sure when it will be here. What kind of customer service is that? I was really excited for this phone just to be crushed the following week.<br />2. Is your staffing so poor that the WHOLE STORE needs to be shut down when staff go for lunch?? why can't there be one person maning the store while the other one goes on lunch? <br />3. Why do they even have a phone and that notice board on the front door with all the telephone numbers, if they don't intend to answer the **** thing??<br />4. Why do you advertise a product in that promotion booklet if the product is discontinued and<br />5. If the product is indeed discontinued, why wasn't i told when i ordered the phone or even notified afterwards?? <br />I even tried to order the m5 on your website but there is no upgrade option on the m5. <br />Im really ****ed of with this whole situation. The service is REALLY BAD. I recently cracked my phone's screen and said i won't fix it as I'm eligible for an upgrade. Im thus borrowing my girlfriend's phone and this is really making both our lives very inconvenient. <br />Your assistance in this matter would be greatly appreciated.. </p>