CK
Chris K
1 reviews | Active since Aug 2015
25 Aug 2015, 14:42
Two weeks an no international roaming/dialing
Two weeks full of promises to load international roaming and dialing on a contract number.<br> Every time I get told it will take 2 to 24 hours and that I will be contacted. Nothing<br> Worst service provider
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Replies (1)
MTN South Africa's replyOfficial
26 Aug 2015, 09:44Hello CJdeKock,
We are sorry for any inconvenience caused and for the breakdown in service experienced.
According to the information we have on our system, international roaming and dialling has been active since the 3rd of August 2011 on the number ending with 6651.
However there seems to be a problem with the service activation on the network itself for which a request was logged with our back office (REQ:***). We've just done a follow up on the request and requested that it be dealt with ASAP.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the breakdown in service experienced.
According to the information we have on our system, international roaming and dialling has been active since the 3rd of August 2011 on the number ending with 6651.
However there seems to be a problem with the service activation on the network itself for which a request was logged with our back office (REQ:***). We've just done a follow up on the request and requested that it be dealt with ASAP.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply26 Aug 2015, 09:44
Official
Hello CJdeKock,
We are sorry for any inconvenience caused and for the breakdown in service experienced.
According to the information we have on our system, international roaming and dialling has been active since the 3rd of August 2011 on the number ending with 6651.
However there seems to be a problem with the service activation on the network itself for which a request was logged with our back office (REQ:***). We've just done a follow up on the request and requested that it be dealt with ASAP.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the breakdown in service experienced.
According to the information we have on our system, international roaming and dialling has been active since the 3rd of August 2011 on the number ending with 6651.
However there seems to be a problem with the service activation on the network itself for which a request was logged with our back office (REQ:***). We've just done a follow up on the request and requested that it be dealt with ASAP.
Regards
Tim
MTN Complaints Management Team: REQ:***