Two weeks after phone was ****** and still no phone and no simswap

<p>Today is exactly two weeks since my phone was ****** and I almost got Highjacked, and still i have not recieved my new phone, it took Mnt almost a week to confirm that indeed it was insured , well after they confirmed this one would think that I would ge my phone and a sim swap, Its now 2 weeks after the incident and still have not got the phone or a sim swap, I must now use my daughters phone and her number to dail and receive calls, how is it possible that such a leading telecom network can be so lame and so bad as service I have now started a FACEBOOK CAMPAINE to see who els had the same issues and low and behold within minutes someone rep**** with the exact same problem also with the exact same branch!!!!! Every day when I phone them I am told they will phone me bac****!!!!!!</p>