LF
Liezel F
1 reviews | Active since Jun 2012
01 Jun 2015, 20:33
Two very different accounts sms'd to me
I've received two smss from Mtn, one stating that the amount i normally pay is due on the 25th of this month. The second sms stated that an amount of R498.00 is due. What the heck Mtn? I have not upgraded my contract as yet and fail to understand the extra R200.00 as i am on a top up package and purchase my own data.<br> <br> I'd really like to know what is going on, my contract ends shortly and if this is messed up i'll be happy to take my business to Telkom Mobile.
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MTN South Africa's replyOfficial
09 Jun 2015, 11:17Hello Sou***88,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We've perused your account and see that the amount that was debited on the 29th of May 2015 was R239.00 for your invoice dated the 26th of April 2015. Then your invoice dated the 26th of May 2015 for the amount of R259.00 will only be debited at the end of June 2015.
The SMS you received with the total amount of R498.00 (R239.00 + R259.00) was a notification of the total amount due before the debit order when off on the 29th of May 2015.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
We've perused your account and see that the amount that was debited on the 29th of May 2015 was R239.00 for your invoice dated the 26th of April 2015. Then your invoice dated the 26th of May 2015 for the amount of R259.00 will only be debited at the end of June 2015.
The SMS you received with the total amount of R498.00 (R239.00 + R259.00) was a notification of the total amount due before the debit order when off on the 29th of May 2015.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply09 Jun 2015, 11:17
Official
Hello Sou***88,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We've perused your account and see that the amount that was debited on the 29th of May 2015 was R239.00 for your invoice dated the 26th of April 2015. Then your invoice dated the 26th of May 2015 for the amount of R259.00 will only be debited at the end of June 2015.
The SMS you received with the total amount of R498.00 (R239.00 + R259.00) was a notification of the total amount due before the debit order when off on the 29th of May 2015.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
We've perused your account and see that the amount that was debited on the 29th of May 2015 was R239.00 for your invoice dated the 26th of April 2015. Then your invoice dated the 26th of May 2015 for the amount of R259.00 will only be debited at the end of June 2015.
The SMS you received with the total amount of R498.00 (R239.00 + R259.00) was a notification of the total amount due before the debit order when off on the 29th of May 2015.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***