MH
Monique H
1 reviews | Active since May 2014
03 Feb 2016, 20:55
Two months without my phone
i have never experienced such bad service. Handed my phone in 2 months ago, got it back today after numerous issues and still not fixed. Getting 3 different stories and still no one can tell me what the problem is. Then to put the cherry on the cake, i got asked to take my phone back to repair centre myself! This is after an hour wasted in the store and 2 months of waiting!
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Replies (1)
MTN South Africa's replyOfficial
08 Feb 2016, 14:16Hello Monique hamman,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that an urgent escalation has been sent to our Repair division for assistance on handset repair. They will investigate and revert to you with feedback and a way forward.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that an urgent escalation has been sent to our Repair division for assistance on handset repair. They will investigate and revert to you with feedback and a way forward.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply08 Feb 2016, 14:16
Official
Hello Monique hamman,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that an urgent escalation has been sent to our Repair division for assistance on handset repair. They will investigate and revert to you with feedback and a way forward.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that an urgent escalation has been sent to our Repair division for assistance on handset repair. They will investigate and revert to you with feedback and a way forward.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Zukiswa
REQ:***