Two Months Later...I Still Dont Have My Phone Back

Lets start at the beginning. I upgraded my contract on the 14th of July and was quite pleased with the phone. Two weeks after i got the phone, it started giving me problems so I took it back for a replacement. Since I also work in the cellphone industry, I understood that it might take a few days to get sorted. So I waited. And i'm still waiting. A month later (after not being communicated with unless I personally went to the store) I was told that my phone could not be replaced because it had a dent on it (the phone was in the store for a week before it was sent away....Ill just leave this here). So i said its alright if they repair the phone instead of replacing it. After three weeks they told me that the technicians still haven't looked at it (oh, the phone was left at the store for another week this time). Today, two months later, I'm still waiting for my phone. I was told that the phone is approved for replacement, I just hope it doesn't take another two months to get it.<br> I have received ********** service. I wouldn't wish this on any one.