AL
Albertus L
1 reviews | Active since Dec 2013
30 Mar 2016, 17:26
Two months and still no phone!
My wife gave her phone in for repairs almost two months ago at Mtn the Glen, to be sent to the insurance company. She received feedback that she had to pay in R150. She did so on the 23Rd of Feb, but since then no reply. If you call the customer care number you hold 30 minutes without being helped. This is unacceptable, seeing that she pays every month for her insurance.
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Replies (1)
MTN South Africa's replyOfficial
01 Apr 2016, 11:05Hello AB Language,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the insurance department to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the insurance department to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply01 Apr 2016, 11:05
Official
Hello AB Language,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the insurance department to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the insurance department to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
***