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Danie M
1 reviews | Active since Nov 2009
21 Sept 2015, 11:32
Two months and still no feedback
This is going on now for over two months now that I have logged a complaint and countless emails to you guys in regards with the cancellation of my brothers contract with you guys.<br> I spoke to Ramona Hughes and Patience Moloko and they said that they will get back to me as soon as I send all the necessary documents to you guys. But guess what I haven't got any feedback till today after I have sent it to you guys.<br> For how long do you guys stretch this stuff out to cancel a contract? Can't believe that it takes two months for a response. WOW!!!!!!<br> I hope that I will get feedback as soon as possible.<br>
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Replies (1)
MTN South Africa's replyOfficial
21 Sept 2015, 13:28Hello Daniem,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the line ha been deactivated so that no further invoices may be generated, however there is an amount of R1029.60 payable in order fro the contract to be cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the line ha been deactivated so that no further invoices may be generated, however there is an amount of R1029.60 payable in order fro the contract to be cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply21 Sept 2015, 13:28
Official
Hello Daniem,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the line ha been deactivated so that no further invoices may be generated, however there is an amount of R1029.60 payable in order fro the contract to be cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the line ha been deactivated so that no further invoices may be generated, however there is an amount of R1029.60 payable in order fro the contract to be cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***