LS
Lorraine S
1 reviews | Active since Mar 2009
10 Nov 2015, 11:36
Two months and no response - typical of MTN
REQ:***. Other than receiving a copy and paste reply and a request to rate Farhaana on her service (what service???) I have not had any explanation or response to my complaint of 18 September 2015. Yet, MTN is very quick to send me a message saying that they will suspend my service.
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MTN South Africa's replyOfficial
12 Nov 2015, 10:25Hello lasninet,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per our discussion on line the credit will be passed. Once the credit reflect we will send to you the report that will reflect the balance.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per our discussion on line the credit will be passed. Once the credit reflect we will send to you the report that will reflect the balance.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply12 Nov 2015, 10:25
Official
Hello lasninet,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per our discussion on line the credit will be passed. Once the credit reflect we will send to you the report that will reflect the balance.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per our discussion on line the credit will be passed. Once the credit reflect we will send to you the report that will reflect the balance.
Kind Regards,
Alice van der Merwe
***