Two ******* Contracts - NO way to get rid of them??

<p>Ref: ********** 12 (Mapule Sape)</p> <p>After pulling our hair out for 3 months, we're turning to hellopeter...</p> <p> </p> <p>Lay of the land: my wife's teeny tiny data package with MTN jumped R1,000 unexpectedley earlier in the year - and she assumed she'd gone over her cap. When we called the accounts department we eventually realised that two contracts had been taken out in February without her knowledge.</p> <p>Cell numbers ********** and ********** were both taken out WITHOUT her knowledge. We call once a week to try to sort this out - always the same long wait, always the same "nothing has been logged" excuse - until you tell the person to look properly. The it's the same old, have you obtained an affidavit from the police (yes of course we have, yes we've sent it... a few times!!), and always the same "We'll be in touch once we've investigated". WHAT THE HELL?? Another month, another debit of R469 and R554.01 and no closer to the "10 days to resolve" that we were first told back in July. </p> <p> </p> <p>How was the FICA done? How is it so hard to find the original contract and say hey, wrong signature. Or use logic, like, hey someone took these TWO contracts out but the numbers seemginly arent being used at all.</p> <p> </p> <p>We are STILL waiting for correspondance from MTN and will advise everyone in our path to avoid MTN like the plague until this is resolved. Pathetic.</p> <p> </p> <p>We are stopping all debit orders - you're welcome to sue us for the money we dont owe you.</p>