WS
WALDO S

1 reviews | Active since May 2015

14 May 2015, 10:15

TWICE IN ONE MONTH

I UPGRADED ONE OF MY CELLPHONE CONTRACTS ON THE 26TH OF APRIL. I WAS TOLD THAT IT WOULD TAKE A FEW HOURS BEFORE THE INTERNET AND SERVICES WOULD BE CONNECTED AND MY CONTRACT PAPERWORK WOULD BE EMAILED TO ME. ON THE 29TH I EVENTUALLY EMAILED MTN AS THE INTERNET WAS STILL NOT CONNECTED AND I STILL DID NOT RECIEVE ANY PAPERWORK. I ONLY RECEIVED A REPLY FROM MTN ON THE 11TH OF MAY, BUT STILL NO PAPERWORK. <br> I WENT TO MTN ON THE 10TH OF MAY TO RENEW ANOTHER CONTRACT FOR A LAPTOP BUNDLE AND WAS TOLD THEY HAD NO STOCK. THE PAPERWORK WAS FILLED IN AND I WAS TOLD THEY WOULD HAVE STOCK ON WEDNESDAY THE 13TH. MY WIFE PHONED AND CHECKED UP ON WEDNESDAY BUT AFTER MANY PHONE CALLS NOBODY PHONED BACK AND STILL NO STOCK. THIS MORNING SOMEONE PHONE \ON BEHALF OF MTN"TO SAY THAT THEY HOPE TO HAVE STOCK IN THREE WEEKS.<br> AND ALSO STILL NO PAPERWORK FOR THE FIRST RENEWAL.IN THREE WEEKS I WILL MOST PROBABLY BE TOLD THAT THE CONTRACT BUNDLE IS NOT AVAILABLE ANYMORE.<br> AFTER BEING A LOYAL CLIENT FOR ALMOST 15 YEARS"

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 May 2015, 11:21
Official
Hello WALDO SWART,

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Best regards
Mantoa
REQ:***

Best regards,