Twice ignored request

I want to migrate from contract to prepaid - I phoned the call centre on Thursday, 30 July (Ref # 131 77 91 10) and the agent said that within 24 hours the migration will take place - nothing happened. <br> <br> I phoned again on Monday, 3 Aug (Ref # 132 038 615) to query what happened - the agent seemed confused so instead of squabbling I confirmed that I would not get billed for August as the original request was done in prior month and re-requested to migrate from contract to prepaid, again I was advised that it would take 24 hours - once again nothing happened. <br> <br> Each call was over 10 minutes - I am not wasting my time again on the phone - please sort this out ASAP! You have the audacity to strike for 2 months and then come back to work, pay lip service and do nothing - you have lost my sympathy.