AC
Annatjie C
1 reviews | Active since Mar 2015
16 Mar 2015, 10:08
Tv not yet received
I upgraded my mtn contract on 25/1/2015 which included a cell phone and a Samsung tv. To date I am still waiting for the TV. I have already submitted 2 emails to customer care who has informed me that I will have feedback in 5 days but again empty promises. I went to the east rand mall store on 14/3/2015 and was given a number to phone with a reference number. *** ref *** where you also hang on for dear life. I want my problem sorted out today or reduce my contract accordingly.
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MTN South Africa's replyOfficial
19 Mar 2015, 11:25Hello Pepi1,
Thank you for your post.
Please accept our apologies for any inconvenience caused
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
REQ:***
Best regards,
MTN South Africa's reply19 Mar 2015, 11:25
Official
Hello Pepi1,
Thank you for your post.
Please accept our apologies for any inconvenience caused
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
REQ:***
Best regards,