turned a Bad experience to an Outstanding one

After being treated as though my business was not important by one staff member on Monday morning, I was delighted that the entire experience was overwhelmingly superb. Thank you to Mark that went out of his way to help my with my upgrade. The previous staff member actuall told me that I needed to go to an MTN SP store as she could not help me. Mark exceeded all my expectations, was friendly, helpful and enthusiastic. He even manage to convince me to take out a 2nd upgrade by giving me the best option and saving me money. I will recommend Mark be recognised for his outstanding service.