1 reviews | Active since Apr 2015
Turnaround time on replacement device is good
We have picked up a fault on our Samsung Note 4 with earpiece malfunction and also the information button.<br> <br> We did left the device at the dealership and Pearl assisted us well, she only did not always give us feedback when she said she would.<br> <br> We would like to say thank MTN/Samsung for the assistance and turnaround time on a replacement device.<br> <br> We did receive a call from Pearl when we queried the device status later the same afternoon, with the approval from head office on a brand new device.<br> <br> bear in mind that we handed in the device just before Easter weekend and received a new device the week after the holiday. In short with-in 6working days we have received a new device.<br> <br> Thank you MTN/Samsung<br> <br> Improvement recommendation: borrow/lent phones available when our devices is going for repairs.
Thank you for your recent correspondence.
At MTN we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our loyal customers, like you, with the quality of goods and services they deserve.
Your email has been forwarded to our Management Team to inform them of the excellent service rendered to you.
We'd therefore like to thank you for taking the time to send us this fantastic positive feedback! We take great pleasure in knowing that you enjoyed your MTN experience.
Thanks again for your patronage and continued support.
Should you require any further information, please do not hesitate to contact us.
Warm Regards
Lungi
Thank you for your recent correspondence.
At MTN we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our loyal customers, like you, with the quality of goods and services they deserve.
Your email has been forwarded to our Management Team to inform them of the excellent service rendered to you.
We'd therefore like to thank you for taking the time to send us this fantastic positive feedback! We take great pleasure in knowing that you enjoyed your MTN experience.
Thanks again for your patronage and continued support.
Should you require any further information, please do not hesitate to contact us.
Warm Regards
Lungi