1 reviews | Active since Sept 2015
Turnaround time and service is bad!
I was sent from pillar to post to solve a query I logged on the 5th of August 15 for a repair on my Tablet as the phone is insured, my ref no is ***7. I called their call centre today and went to billing, I was told they cant transfer me to Insurance as they are having technical problems, I was given a number to dial, it went unanswered. I dialled the number on the insurance sheet, it went unanswered for 30 minutes. I find it highly obnoxious that they treat me so bad. I called again and tried to explain to a young lady that my calls are being unfruitful, she smashed the line on my ear! I'm gonna cancel my contracts. MTN is bad, I'm going to another service provider. I also asked for an invoice to be raised to cancel my policy, its not yet sent, this was 2 weeks ago as well. I really wish I had time to go to their offices! They take us for granted.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The claim was declined due to the fact that there was a different sim /number that was used on the phone when it was lost/ ******.For further assistance you can contact our insurance department on ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The claim was declined due to the fact that there was a different sim /number that was used on the phone when it was lost/ ******.For further assistance you can contact our insurance department on ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***