NM
Nobesuthu M
1 reviews | Active since Jan 2016
14 Jan 2016, 15:49
TURNAROUND & COMMUNICATION
I submitted a claim on the 04th of January 2016 and the consultant advised me that i wil take 7 working days , however i have not recieved any communication on the progress and i need my phone 10 days later i call , the response was we will send an email once approved , this is unacceptable considering that the turnaround time has passed please contact me on [Email Removed] since i do not have a phone
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MTN South Africa's replyOfficial
15 Jan 2016, 15:54Hello nobesuthum,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply15 Jan 2016, 15:54
Official
Hello nobesuthum,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,