IB
Ilse B
1 reviews | Active since Mar 2016
11 Mar 2016, 19:03
Turn on my Service
My service was suspended after MTN neglected to load my usage limit as signed on my contract. I received a billing account of R7000.00. I paid this in full as well as my subscriptions at the end of November 2015.<br> I did not pay any futher subscriptions as my service has not been re-activated to date. I have sent numerous emails and made countless phone calls to no avail. I need this to be resolved asap.
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Mar 2016, 09:45Hello Ilseburger,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply22 Mar 2016, 09:45
Official
Hello Ilseburger,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***