Trying to upgrade with no joy!! No assistance from call center and instore consultants can not assist!!

I have been trying to upgrade my phone's contract since January 2022. Skip to 2 months later when I went in-store, I was advised to wait until my laptop's contract was up for an upgrade and do both at the same time. Did this and the laptop's contract was updated but now the phone contract is being declined. I have been trying to contact someone from the upgrade department but each time I am told that the previous consultant has put me through to the wrong department and it is impossible to actually speak to someone who can assist me.

I have been with MTN for over 10 years!!! Why is it this much of a problem to do a simple device upgrade!!!

I get calls constantly to upgrade my package but you will not allow me to upgrade my device! And when I speak to the agent they tell me to phone the customer care line, which results in being placed on hold and no results! I would like a senior consultant with the authority to actually do something to revert back to with assistance.

Regards, Lorraine Kleingeld Email: *** Cell: ***