1 reviews | Active since Aug 2015
Trying to upgrade my contract for over a week
I phoned MTN direct Monday 3 August 2015 to upgrade my phone and I spoke to Jack, who told me to first use all my available airtime before the upgrade. He gave me his cell number so that I could let him know when I was ready to upgrade, as he already started the upgrade on his system and just needed to add the delivery address to complete. I phoned him the morning of Tuesday 4 August 2015 and told him that he can go ahead with my upgrade. He rep**** that he is not at work, he will only start at 13:00 and then he will contact me for the upgrade. Needless to say, he still hasn't contacted me and today is 12 August 2015. I have been trying to phone MTN direct at *** daily since Wednesday 5 August 2015. The recording starts and tell you to enter your cell number which I did and then it says that my cell number is incorrect and then Goodbye. I tried phoning ***, with no joy. Please, why is it so difficult to upgrade my contract!!! I do not go to the branch in Herm****, because they are even worse.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time. I have called you and the call stopped. Tried to call back on voice mail.
As per cell *** the contract expires 2015-12-20 the upgrade can be done 1 September. I will go to the upgrade department on the 1September to call you and assist with the upgrade.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time. I have called you and the call stopped. Tried to call back on voice mail.
As per cell *** the contract expires 2015-12-20 the upgrade can be done 1 September. I will go to the upgrade department on the 1September to call you and assist with the upgrade.
Kind Regards,
Alice van der Merwe
***