MV
Marius V

1 reviews | Active since Jul 2015

21 Jul 2015, 11:25

Trying to upgrade

I have been trying to upgrade for the last 2 months at the Langeberg Mall MTN shop as instructed by MTN message on my cell phone. A Sony E4 was on offer for R139.00 per month with R100 air time, 200 sms and 300mb of data. After going to the shop 6-7 times from middle May when the phone came on offer and being advertised with above specifics. No response came. Only after I have been to the shop Yesterday 20/7/2015 asking about my upgrade and been told the previous week that it is still the same price, do I get a call from the shop today 21/7/2015. Telling me that if I want the that deal I have to pay more for the same contract and cell phone.

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Jul 2015, 09:00
Official
Hello Marius100,

Thank you for taking the time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.

We see from our systems that the upgrade was completed on 22nd July. We trust that all is now in order.

Regards
Mary
REQ:***

Best regards,