Trying to re-connect my service, was told 14 days?

Spent 8 hours over a 2 day period at the Menlyn MTN branch. First day a Person called Andre assisted via e-mail only to disappear. Second day got an answer from a Ayanda that it will take up to 14 days to re-connect. Wasted 8 hours at the \ service centre"Menlyn without my problem being resolved. I personally saw more than 7 unhappy customers with similar problems at the \""service centre\"". Trying to call the customer care number is of no use"