Trying to port to pay as you go

Item: MTN South Africa
Rating: 2
Author: Debra T

I was a Nashua Mobile customer and was then moved to MTN. I have tried to port to pay as you go. If you go into a branch they tell you to phone 808 and you have to wait until the end of the monht. I tried and could not get through. I then did phone on Saturday and was made to wait 22 minutes. When I got through I was cut off and no-one phoned me back. I have two contracts and wish to port to pay as you go. I also would like to know what happened to my R100 deposit I had to pay to Nashua Mobile at the start of my contract. Both my contracts have expired

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Replies (1)

MTN South Africa's replyOfficial

09 Mar 2015, 09:49

Hello Debraleigh,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

Please be advised that i have tried contacting you to assist with the migration to prepaid and your phone rang without answer.

Would you kindly email me on *** when you are available and i will contact you and assist you with your request.

Thank you.
Kagiso
REQ:***

MTN South Africa's reply09 Mar 2015, 09:49

Official