DS
Derick S
1 reviews | Active since May 2011
17 Feb 2016, 09:01
Trying to pay the correct amount
I upgraded my MTN contract in October 2015. My previous contract I used to pay R250 and should now be paying R550, but I did not pay this amount yet. I have been trying the last 3 weeks to get MTN to take the correct amount but it seems impossible. I am trying to avoid back billing because I know in a years time when they wake up it will all be deducted at once. Please help me pay you!!!
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MTN South Africa's replyOfficial
18 Feb 2016, 13:16Hello sihomiri,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a request has been logged with technical support to correct the package on your account, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a request has been logged with technical support to correct the package on your account, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Best regards,
MTN South Africa's reply18 Feb 2016, 13:16
Official
Hello sihomiri,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a request has been logged with technical support to correct the package on your account, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a request has been logged with technical support to correct the package on your account, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Best regards,