MP
Mark P
1 reviews | Active since Aug 2014
03 Aug 2015, 17:42
Trying to migrate from contract to pay as you go
Record<br> 7 April Asked to migrate from contract to pay-as-you-go (ref ***)<br> 28 May Asked to migrate from contract to pay-as-you-go and to be refunded(ref ***) <br> 17 July Asked to migrate from contract to pay-as-you-go and to be refunded(ref ***)<br> 3 Aug Asked to migrate from contract to pay-as-you-go and to be refunded (ref ***)<br> <br> I hereby request that you migrate me from contract to pay-as-you-go and refund me immediately. These delays are simply not acceptable.
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Replies (1)
MTN South Africa's replyOfficial
17 Aug 2015, 11:36Hello Markpot,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your contract was cancelled and the number has been converted to prepaid. Kindly note that due to usage on the number, a refund will not be done. Please feel free to contact the call centre should you require any further assistance.
Rest assured, it is not our intention to displease you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your contract was cancelled and the number has been converted to prepaid. Kindly note that due to usage on the number, a refund will not be done. Please feel free to contact the call centre should you require any further assistance.
Rest assured, it is not our intention to displease you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply17 Aug 2015, 11:36
Official
Hello Markpot,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your contract was cancelled and the number has been converted to prepaid. Kindly note that due to usage on the number, a refund will not be done. Please feel free to contact the call centre should you require any further assistance.
Rest assured, it is not our intention to displease you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your contract was cancelled and the number has been converted to prepaid. Kindly note that due to usage on the number, a refund will not be done. Please feel free to contact the call centre should you require any further assistance.
Rest assured, it is not our intention to displease you.
Regards,
Bronwyn
REQ:***