TRYING TO MAKE A PAYMENT ARRANGEMENT

Good day <br> <br> I have been trying to make a payment arrangement for more than a month for an outstanding cell phone bill, I have spent more than 30 minutes holding for a consultant and I have emailed 'customer service' countless times and still NO ONE has contacted me. I have also let them know that we can only liaise via email because of the nature of my work. NO one is interested in assisting me, this is negatively affecting my credit record!! And now they want to hand me over!!! THIS IS DISGUSTING SERVICE! <br> <br> Regards <br> MC SUMMERS