1 reviews | Active since May 2015
Trying to load data bundle on my contract
Everytime i call mtn to try and load a data bundle i hear that the call centre is closed,so we as contract holders are stuck and can't do anything,we need our service for which we are paying for
Good day Jayson,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it had caused.
Kindly be advised that due to the industrial action that we were faced with some of our call centres were affected. The problem has since been resolved and our call centres are now operational.
Our records shows that a 2GB once off bundle was loaded on the 2015-05-25.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Jayson,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it had caused.
Kindly be advised that due to the industrial action that we were faced with some of our call centres were affected. The problem has since been resolved and our call centres are now operational.
Our records shows that a 2GB once off bundle was loaded on the 2015-05-25.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,