trying to get the insurance to fix my phone for 4 months and counting

<p>I Logged a claim with MTN Canal Walk CPT(19th of Sept ), to get my phone fixed which has a cracked screen.The lady that helped me told me that I can leave the phone with them(I wish I did) which can take up to 30 days to sort out or I can take it and continue to use it and the insurance company will come and collect it from my place of work. 2 months later no calls,no emails or replies from the insurance or Canal Walk. so I decide to go back to the store to ask what is going on, and they tell me it would be quicker if I just drove to the MTN Repair and Service center in Montague Gardens, since that is what they wil do anyways if I leave the phone with them. So I was like okay cool, no explanation as to why the phone wasn't picked up in the first place. I then go to the repair center, and they say I will need to open a new claim and then afterwards I will need to call the insurance and tell them to close the claim I opened back in September. I do exactly that, the insurance lady tells me she doesn't understand why I was instructed to call them to close the claim, luckily she takes interest and says she will call them and find out from them and then call me back. an hour later she calls me back(wasn't expecting her to, so thank you lady). She tells me I can go drop my phone off at the service repair center (7th of December), the lady at the store tells me I will probably get an exchange I should wait for their call. On the 15th of December I get the call to come fetch my phone, I am all excited and i get there at 12:30pm and they tell me they are closed, they closed at 12pm. But no one said that when they called me around 11am to come fetch my phone. I swallow that and tell myself I will just wait for Monday. and today is Monday the 19th, Guess what??? I go to the repair center to pick up my phone, they tell me the phone wasn't fixed. I need to call the insurance again to organize with them to come pick up my phone to be repaired!!! like WT flying **** is this **** man. now i have tried to called the insurance center 3 times and all 3 times having to wait a good 8minutes or so with no one on the other side.</p> <p> </p> <p>All I am asking for is what do I need to do to get my screen fixed??? I have my payments are up to date.</p> <p>here is my number if anyone cares ********** 424.</p>