LV
Lleola V
1 reviews | Active since Jan 2013
23 Jun 2015, 08:14
Trying to get more info on my contract
Both my daughters made the stupid mistake to take out contracts with MTN in 2013 and have had problems ever since. Their airtime \disappears"and when they phone to get info on what is going on...NO ONE CAN HELP. When Cell C made the offer to buy out any contract"
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Replies (1)
MTN South Africa's replyOfficial
26 Jun 2015, 15:46Hello vorstero@brebner,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly supply us with your daughters numbers so that we can check their accounts and escalate to the Retentions department, who in turn will calculate the claw back fees and advise accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly supply us with your daughters numbers so that we can check their accounts and escalate to the Retentions department, who in turn will calculate the claw back fees and advise accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
MTN South Africa's reply26 Jun 2015, 15:46
Official
Hello vorstero@brebner,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly supply us with your daughters numbers so that we can check their accounts and escalate to the Retentions department, who in turn will calculate the claw back fees and advise accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly supply us with your daughters numbers so that we can check their accounts and escalate to the Retentions department, who in turn will calculate the claw back fees and advise accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***