1 reviews | Active since Feb 2013
trying to get insurance claim done with MTN
<p>On the 1St of december i got a new phone on my up grade at Mtn boksburg rietfontain road. i have insurance with Mtn on my new iphone7. in january my phones screen got a crack and i went to the same Mtn store to to fill out the insurance claim form, THIS WAS ON THE 17 OF JANUARY 2017. i have only been cc in emails between the mtn store and the insurance people. no one has phoned me on when my phone will be collected or fixed or anything. its been two months now and nothing has been done. i have been a customer with mtn for over 4 years now have two contracts with them. all i want is my phone fixed as i am paying extra for the insurance. i just think 2 months and nothing has been done is usless.</p> <p> </p> <p>since i logged the insurance claim i have gotten a new job i even have emailed Mtn store my neew address and still nothing. Mtn service for insurance claims is really usless.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
hi there siphumezo
thanks for the reply and yes would love for the matter to be solved as this is a water resistent phone and with a crack in the screen it wont be at the moment.
so the sooner this matter gets solved the better.
hi there siphumezo
thanks for the reply and yes would love for the matter to be solved as this is a water resistent phone and with a crack in the screen it wont be at the moment.
so the sooner this matter gets solved the better.
so its now the 11th of april and my phones screen is still broken. MTN insurance department is useless. got a few emails from the insurance people and thats where it stopped, the person lindiwe at the mtn store also few emails from her and nothing els.
this is the most useless service i have ever seen in my life. i have been a customer with MTN for over 5 years now and this is my first time i am claiming for a repair on a phone. this has been like 3 months now and the help from the store and insurance people is useless they just dont care.
i asked for managers numbers but got no responce from these people. i am over MTN and will be looking at closing my two contracts with them and be telling every one i know how useless MTN is and how they should not use them.
so its now the 11th of april and my phones screen is still broken. MTN insurance department is useless. got a few emails from the insurance people and thats where it stopped, the person lindiwe at the mtn store also few emails from her and nothing els.
this is the most useless service i have ever seen in my life. i have been a customer with MTN for over 5 years now and this is my first time i am claiming for a repair on a phone. this has been like 3 months now and the help from the store and insurance people is useless they just dont care.
i asked for managers numbers but got no responce from these people. i am over MTN and will be looking at closing my two contracts with them and be telling every one i know how useless MTN is and how they should not use them.