1 reviews | Active since Sept 2015
trying to change debit date and double deductions
07/2015 I got a new job and went to canal walk mtn to change deduction date from 15th to 25th of every month, I got an sms notification saying it was changed. 15/07 mtn debited my account causing an unpaid debit. 25/07 I paid via my card at the Old Mutual mtn branch and they swiped my card twice and took the payment twice. I had to dispute the payment at my bank to get my money back as the consultant said a refund is not possible. At the same time I changed my debit order date to the 25th again and I got a confirmation sms. 15/08 mtn debited my account and I had an unpaid debit. I went to Old Mutual mtn branch and paid again. I phoned the call centre to change the date and it couldn't be done, the call centre agent advised me to change to cash payments. When changed to cash payments I am now being billed double even though I have never missed a payment. No person can give me the same explanation as to why I am being billed double. This endless battle which started with trying to change my debit date from the 15th to the 25th is unacceptable.
Thank you for your post and time.
A***
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We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the debit order has not been changed from the 15th to the 25th. The debit order has returned unpaid for July and August month due to no funds in the bank account.
The account is now on cash method.
Please can you send to me the bank statements for the bank charges for July and August month to credit the account. We will credit the account as well for the RD fees of R11.40 x2
Once the credits has been passed on the account we can re-instate the debit order and placed the account debit date for the 25th of every month.
Kind Regards,
Alice Van Der Merwe
***
Thank you for your post and time.
A***
***
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the debit order has not been changed from the 15th to the 25th. The debit order has returned unpaid for July and August month due to no funds in the bank account.
The account is now on cash method.
Please can you send to me the bank statements for the bank charges for July and August month to credit the account. We will credit the account as well for the RD fees of R11.40 x2
Once the credits has been passed on the account we can re-instate the debit order and placed the account debit date for the 25th of every month.
Kind Regards,
Alice Van Der Merwe
***