KS
Kathleen S
1 reviews | Active since Mar 2015
23 Mar 2015, 10:59
Trying to change contract to Prepaid
I've been battling to do a very small change with MTN for one week, with no luck. I even took the time to go to the shop, but only to be turned away and told to phone the number 808 during the week. First of all what is the point of having these stores if they cannot help me with my simple request.<br> I've tried to call this number, I get put on hold for over 20 minutes, which takes all my airtime, as I'm calling from another phone. The phone in question is actally my husbands phone, but the contract is in my name! I would just like to change it to prepaid from a contract... is this so difficult???? Can someone please assist us with this!!!
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Replies (1)
MTN South Africa's replyOfficial
14 Apr 2015, 10:32Hello katsamarov,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried contacting you on the number provided without any luck. The email sent to the mail address on your post was return as unknown mailbox.
Kindly note that you wold need to contact our call centre to assist you with the migration from post to prepaid.
Please note that if you call from a non MTN number you will be charged for the call.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried contacting you on the number provided without any luck. The email sent to the mail address on your post was return as unknown mailbox.
Kindly note that you wold need to contact our call centre to assist you with the migration from post to prepaid.
Please note that if you call from a non MTN number you will be charged for the call.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply14 Apr 2015, 10:32
Official
Hello katsamarov,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried contacting you on the number provided without any luck. The email sent to the mail address on your post was return as unknown mailbox.
Kindly note that you wold need to contact our call centre to assist you with the migration from post to prepaid.
Please note that if you call from a non MTN number you will be charged for the call.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried contacting you on the number provided without any luck. The email sent to the mail address on your post was return as unknown mailbox.
Kindly note that you wold need to contact our call centre to assist you with the migration from post to prepaid.
Please note that if you call from a non MTN number you will be charged for the call.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***