Trying to Cancel with no response

<p>I contacted MTN on 4 occassions to cancel my contract and to date have not received any feedback. To make matters worse, I just received a bill more than my agreed contract fee and when I queried with 808, was told that my contract is expired and that is the new charge. Try to get through to them to say that this contract was to be cancelled and customer care cannot help but need to go to retentions. No luck there as well as I am still waiting for my call back.</p> <p>My understanding of "Retentions" is a department created so that they may try to retain the customer but in MTN that department is a ghost.</p> <p>WORSE SERVICE PROVIDER EVER</p>