Trying to cancel my Mothers MTN account for 5 months...

Good Morning, Below is the email conversation that has been going on since January. My Mother and I have been trying to cancel this account since November. 5 months later they now pipe up astronomical fees and my Mother has been in England for 4 months now after she went there to work due to being retrenched in South Africa. From: Linda Minors [mailto:***] Sent: 04 May 2016 08:09 PM To: Minors, Steven; ***; ***; *** Subject: RE: FW: Cancellation of contract: *** *** [#***1] Steven There is some con or something going on here re these amounts as they are ludicrous From: Minors, Steven [mailto:***] Sent: 29 April 2016 02:22 PM To: ***; ***; *** Cc: Linda Minors Subject: RE: FW: Cancellation of contract: *** *** [#***1] Importance: High Good Day, The monthly fee for the contract including vat is R309.00 a month for 5 gb of data. The contract was in operation for 5 months since it was taken out leaving 19 months instalments from November 2015 when my Mother initially tried to cancel the contract. This equates to R5 871.00 and 95 gb of data to use. Please give a breakdown of how you get an early termination fee of R6180.00. It has also been 5 months since we tried to cancel this contract and a month to answer my last email. I am now taking this to Blue Peter. Regards, Steven Minors BCL Limited | Randburg | South Africa Tel: +***1| Fax: | Email: *** | Website: http://www.bcl.bw Our Mineral Potential Turns Your World ETHICS HOTLINE : It is everyone’s responsibility! Call the ethics hotline 24 hrs, 7 days a week, 365 days a year. Totally anonymous. Step 1. Dial 6010 from any mine extension, or dial ***toll free from a direct line. Step 2. Provide a full detail in respect of the **********, *******, dishonest or ********* practice to the call operator. Step 3. You will be given a reference number by the operator. From: Retentions [mailto:***] Sent: 29 April 2016 02:02 PM To: Minors, Steven Subject: Re: FW: Cancellation of contract: *** *** [#***1] Good day Sir/Madam, Thank you for your email. Kindly note the early termination fee is R6180.00. We trust the above is in order. Best regards, Vuyokazi Muambo MTN Retentions Reference Number: ***1 --Original Message-- From: *** Date: 4/22/2016 8:17:44 AM To: *** Subject: Re: FW: Cancellation of contract: *** *** [#***1] Good morning Kindly note the early termination fee is R6180.00 Kind regards, Sifiso Maoka Legal Department MTN SA Reference Number: ***1 --Original Message-- From: *** Date: 2016/04/20 11:55:06 AM To: *** Subject: Re: FW: Cancellation of contract: *** *** [#***1] Good day Team, Please assist with the below customer's account is locked with Legal. Best regards, Nomshato Nthupi MTN Retentions Reference Number: ***1 --Original Message-- From: *** Date: 3/30/2016 3:43:56 PM To: ***; ***; *** Cc: *** Subject: FW: Cancellation of contract: *** *** Good Day, I have two reference numbers, numerous emails and have visited a MTN shop to sort out this query. (All Doc’s attached) We have been trying to cancel this contract since November 2015. My Mum now lives in London. If I do not get a response by tomorrow I will take this issue to Blue Peter and mention all the people I have dealt with so far. Regards, Steven Minors BCL Limited | Randburg | South Africa Tel: +***1| Fax: | Email: *** | Website: http://www.bcl.bw Our Mineral Potential Turns Your World ETHICS HOTLINE : It is everyone’s responsibility! Call the ethics hotline 24 hrs, 7 days a week, 365 days a year. Totally anonymous. Step 1. Dial 6010 from any mine extension, or dial ***toll free from a direct line. Step 2. Provide a full detail in respect of the **********, *******, dishonest or ********* practice to the call operator. Step 3. You will be given a reference number by the operator. From: Minors, Steven Sent: 02 February 2016 11:09 AM To: Robin Rinquest [ MTN South Africa ] Subject: RE: Cancellation of contract: *** *** Good Day, I still have had no response regarding this matter… Regards, From: Minors, Steven Sent: 22 January 2016 01:51 PM To: 'Robin Rinquest [ MTN South Africa ]' Subject: RE: Cancellation of contract: *** *** Importance: High Thanks Robin. I hope the outstanding payments are not for December 2015 and January 2016 as the first cancellation was initialised on the 25/11/2015. On the 30/11/2015 Hilton the floor manager was supposed to send the balance to my Mother to pay which never happened.(***) Further to that on the 03/12/2015 I went with my Mother to MTN East Rand Mall and we filled in the documents I sent as they were off line again. I don’t feel that my Mother should be charged for MTN’s incompetence. Please advise. Regards, From: Robin Rinquest [ MTN South Africa ] [mailto:***] Sent: 22 January 2016 10:02 AM To: Minors, Steven Subject: Re: Cancellation of contract: *** *** i have received the information just to let you know Steven ________________________________________ From: Minors, Steven <***> Sent: Friday, January 22, 2016 9:02 AM To: Robin Rinquest [ MTN South Africa ] Cc: Linda Minors Subject: Cancellation of contract: *** *** Good Day Robin, Please find attached the 2 attempts by my Mother to cancel her account. Please send outstanding amounts immediately and I will settle the account by EFT and send proof of payment. Regards, Steven Minors BCL Limited | Randburg | South Africa Tel: +***1| Fax: | Email: *** | Website: http://www.bcl.bw Our Mineral Potential Turns Your World ETHICS HOTLINE : It is everyone’s responsibility! Call the ethics hotline 24 hrs, 7 days a week, 365 days a year. Totally anonymous. Step 1. Dial 6010 from any mine extension, or dial ***toll free from a direct line. Step 2. Provide a full detail in respect of the **********, *******, dishonest or ********* practice to the call operator. Step 3. You will be given a reference number by the operator. "This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your co-operation. " ________________________________________ This email has been checked for viruses by Avast antivirus software. www.avast.com