Trying to cancel my 2 MTN Contracts with no Assistance From MTN

Thank you for emailing Customer Care. Please be advised to contact our customer service department on ********** from landline or 808 from an MTN contract cell phone and choose option four when the call connects to be transferred to the Cancellation desk and also note that cancelling the contract before the termination date will result in you being charged an early termination fee. They are available from 08:00am to 05:00pm weekdays. Kind Regards, Prudence Ntuli Customer Services MTN SA You can now text your query to us! Simply SMS 44303 Reference Number: ********** 3 ************************************************************************************************ STILL no response I have sent numerous emails after that and I cant manage to get any feedback. I want these two contracts CANCELLED!!! BUT no You will rather ignore my emails and calls so that You can just repeat the 2 year contracts again. Is this how You trick Your clients in staying with You MTN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!