1 reviews | Active since Nov 2010
Trying to cancel for more than a month now!
I called the call center a few times now with no luck. I wish to cancel my contract immediately and also cancel the debit order.<br> <br> 1. The first time I called was in March and was told that I need to call back on the 26th April, which I was not happy about, the lady then told me she will put a message on the system for someone to call me on the 26th April - REF ***.<br> <br> 2. On the 28th April I called again as nobody called me and spoke to Simon, he told me that someone would call within 3 business days to cancel my contract - REF ***.<br> <br> 3. On the 5th May I called again because, \to my surprise""; I want to keep my number;I want to be transferred to pay as you go and want my debit order of R 209.00 to be cancelled immediately.<br> """
Thank you for raising your concerns with MTN.
Please accept our apologies for the delayed response and any inconvenience this experience may have caused.
According to our records you have been in contact with our consultants and the problem has been resolved.
Regards,
Devan
REQ:***
Thank you for raising your concerns with MTN.
Please accept our apologies for the delayed response and any inconvenience this experience may have caused.
According to our records you have been in contact with our consultants and the problem has been resolved.
Regards,
Devan
REQ:***
