1 reviews | Active since Apr 2016
Trying to Cancel Expired contract of 24months
Please note my contract for 24 months expired on the 05/01/2016 .<br> I called MTN and cancelled the contract on the 05/01/2016 and was advised i would have to pay one more month as the bill for the 25th had not been paid ......I paid the total amount on the 25th of Jan 2016 and was advised my contract was cancelled.<br> <br> This was the biggest **** in history , every month for last three months MTN has been deducting money from my account , even though i cancelled and settled the account .<br> I have called MTN every single month and nothing has been done to sort my problem out, several managers and staff have contacted me with a bunch bull@#$$.....<br> <br> Mtn is a bunch of ******* that need to be taken to court and i will make a banner with this so the people of SA can view.....Banner will be place on Malibongwe Drive at 12am on the 28/04/2016.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our records the Retentions team has contacted you and the contract has been cancelled. Kindly be advised that a request for late cancellation has been logged with our billing team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our records the Retentions team has contacted you and the contract has been cancelled. Kindly be advised that a request for late cancellation has been logged with our billing team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
