Trying to cancel contracts - relocating

I emailed customer service last week to say i need to cancel contracts due to relocation to germany and i need settlement figures.<br> i was given a fax number where i had to send the notice.<br> i faxed the notice and no one called me.<br> i called again yesterday and was told that someone will call me back to resolve.<br> still nobody has.<br> can someone please call me to resolve this.<br> always easy to open accounts but queries or cancellations never easy.