Trying to cancel contract, no response.

I sent an email to MTN requesting the amount I have pay to cancel my contract. the mail was sent on the 28th of September, I received a response on the day from a lady who CC'd the correct people. Then no response till the 2nd of October. I mailed them to ask how long before I got a response, They rep**** saying I should wait 2 business days. It's now the 13th of October. Zero feedback. I'm not being unreasonable.

You've probably heard this a thousand times. I've been with MTN from 2001. As far as I know if you want good reception it's MTN or Vodacom. Switching may now be an option. Also, If I don't get service, No point staying.

Regards