WK
Wolfgang K
1 reviews | Active since May 2009
02 Feb 2015, 11:30
Trying to cancel contract. Immigrating
From day 1 with MTN the service has been absolutely none existent .<br> <br> You can phone , email , visit stores.. Everyone seems to be clueless.<br> <br> I am moving back to Germany and I have emailed around 4 times <br> and called to have my contact cancelled for my 3g unacapped lite ( slower than sloth , its hardly 3g)<br> <br> I am leaving end March , I have done my bit to try sort this out the right way.<br> <br> I have gotten no where..To say my service experience was<br> pathetic would be a compliment , and seeing my the <br> way you treat you customers (a friend) who spends thousands <br> on contract with you was laughable. He moved to Telkom <br> after many years ...<br> <br> So bye bye from me to you . My bank<br> account will be closed soon.<br> <br> A***<br> <br>
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MTN South Africa's replyOfficial
17 Feb 2015, 21:33Hello acidkid,
We are truly sorry for the delayed response and for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We see that your request was processed and the deactivation date has been set for the 8th of April 2015. Your last debit order will come off on the 7th of April 2015 for your invoice dated the 13th of March 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We see that your request was processed and the deactivation date has been set for the 8th of April 2015. Your last debit order will come off on the 7th of April 2015 for your invoice dated the 13th of March 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply17 Feb 2015, 21:33
Official
Hello acidkid,
We are truly sorry for the delayed response and for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We see that your request was processed and the deactivation date has been set for the 8th of April 2015. Your last debit order will come off on the 7th of April 2015 for your invoice dated the 13th of March 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We see that your request was processed and the deactivation date has been set for the 8th of April 2015. Your last debit order will come off on the 7th of April 2015 for your invoice dated the 13th of March 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,