CF
Camille F
1 reviews | Active since Apr 2011
18 May 2015, 19:23
Trying to Cancel contract!
I went to a MTN branch as was told to call the call centre to cancel my contract that expired on 25/04/2015. I then emailed the customercare email with the assumption of a reply. I couldn't call as it is a data contract and clearly made the right choice so far. I emailed that address twice without response. This is absurd as i gave my 30 day notice and clearly its a mission to do something that simple.<br> I hope to **** that I'll get a response this time. this is step one. test me.<br>
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MTN South Africa's replyOfficial
19 May 2015, 09:55Hello Camilily,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The ID provided has a different name attached to it on our systems. Please ask the account holder to call 808/ *** for cancellation of contract.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The ID provided has a different name attached to it on our systems. Please ask the account holder to call 808/ *** for cancellation of contract.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply19 May 2015, 09:55
Official
Hello Camilily,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The ID provided has a different name attached to it on our systems. Please ask the account holder to call 808/ *** for cancellation of contract.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The ID provided has a different name attached to it on our systems. Please ask the account holder to call 808/ *** for cancellation of contract.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,