Trying to cancel contract
My husband is trying to cancel his MTN contract, in actual fact i think its a month to month contract now, he was given a reference number and has had no feedback since, he has emailed and his mail keeps being fowarded to different departments, but no one has bothered to respond to him to let him know what is happening. Please note he is also currently living in New Zealand, which means he is unable to telephoncially try and sort this out as he does not have millions of rands available to be placed on hold constantly. His reference is: ********** 4
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Best regards,