1 reviews | Active since Dec 2017
Trying to cancel an expired contract at mtn? Forget it!
I am trying to change my son's contract to prepaid, or cancel the contract, whichever one is going to happen first - that is how desparate I am. I entered into a new Vodacom contract for him. His mtn contract is long over it's 2 years already. And wait! They can't cancel a contract in store, you HAVE to do it through their call centre. Except they don't tell you that after 4-5 calls (longest call over 25 minutes), and endless promises of a 48 hour sms and everything will be cancelled. I am now at the end of my tether. I am paying for 2 cellphone contracts, even though I only want one! And then you wonder why I refuse to deal with MTN?
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with Retentions department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with Retentions department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team